FREQUENTLY ASKED QUESTIONS

  • Where is my order?

    We now use a 3rd party warehouse to handle all dispatches.

     

    The following large items are sent by courier; DPD.

     

    - Mattresses and the value mattress package.

     

    For these items you will normally receive a text* from DPD when they receive the parcel and then another text* with your one hour delivery slot. Dispatch is usually the next working day after receipt of order and we use next day courier delivery; excluding weekends and Bank Holidays. (*The texts can only be sent if you included a mobile number with your order.)

     

     

    The following small items are posted using Royal Mail and are not tracked. They will usually arrive within 5 working days.

     

    - Fabric sides, sheets, carry bags and attachment straps.

     

    If you have ordered from both lists they may be sent separately as the new 3rd party warehouse received some boxes pre-packed and  ‘sealed for hygiene’ and they don’t break this seal to place other items into a sealed box. 

     
  • Questions about returning hired Bednests

    IMPORTANT INFORMATION ABOUT YOUR HIRED BEDNEST 

     

    For the operation of your Bednest hire agreement our distributor in The Netherlands, Pink Cloud, will be the point of contact when it’s time to return your crib. 

     

    Your contact details will passed to Pink Cloud purely for the management of your hire agreement for this purpose. 

     

    Pink Cloud will make the arrangements for the return. There is no extra cost for you to pay for the crib to be returned. 

     

    Pink Cloud’s address, phone number and email address are:

     

    Pink Cloud / Bednest.eu

    Nijverheidswerf 34

    1402BW  BUSSUM

    The Netherlands 

     

    Phone: 0031641096834

     

    email rental@bednest.eu

     

     

    Furthermore, after the hire term of the most recent hirer has come to an end Bednest Ltd will be ending its FCA approval for consumer hire. This has no effect on your current agreement and there is no action to take.

     

     

    Q. Do I need to keep the packaging for a hired Bednest?

     

    A. Yes please. You will need it to pack up the Bednest for return.

     

     

     

  • For delivery by Christmas when should I order?

    Orders for mattresses and mattress packages received by 13.12.18 will be delivered by Christmas. Other items may be delivered in January 2019.

    Orders placed after 13.12.18 may be delivered in January 2019.

     

  • What is this website for and how do I make contact if I cannot find an answer?
    Our new Registered address
     

    This website provides a basic service for ordering a few items to help prepare your Bednest bedside crib for next use - delivery to UK addresses only.

    -WE NO LONGER SELL OR HIRE CRIBS

    - We only sell the items shown in the shop page

    - If you want a hired crib collected please see the FAQs for contact details

    - For all other contact please send an email

     
    EMAIL: enquiries@bednest.com We aim to reply to emails within 5 working days. 
     
    Opening times: Tuesday to Thursday 11am to 4pm. 
     
    WE ARE CLOSED EVERY FRIDAY, SATURDAY, SUNDAY and MONDAY.
     
    Before you email us, have you checked our FAQ to see if there's an answer to your question or enquiry? Click here.
     
    If you have a Bednest with a half-folding side panel click here for details of the self-fit modification kit and how to acquire one. 
     
    WE DO NOT SHIP ANY ITEM OUTSIDE OF THE UK

     

  • Where can I buy items to refresh my Bednest?

    We supply UK customers with genuine parts to refresh their Bednests ready for next use. 

    Mattresses - a choice of 2

    Fitted sheets - a choice of 2

    Fabric side panels 

    Carry bag

    Attachment straps 

    The Value Mattress Package saves money 

    Shop here . There is no extra charge for delivery 

  • I’ve just acquired or am about to acquire a second-hand Bednest - is there a checklist before I use it?

     

    Only buy genuine parts to refresh your Bednest. We supppy the items needed to customers in the U.K. from this website. 

     

    Make sure the crib does not have a side that can be put into a half-fold position. Original owners were emailed to request a modification kit to disable this feature back in December 2015. Those that did not respond were still sent a kit anyway in 2016. Ideally ask the seller / lender to fit the kit before you buy / borrow it. 

    If it does do not have the kit fitted do not use the side in the half-fold position and contact us to request a modification kit which should be fitted. Enquiries@bednest.com

    Check your bed height - the crib works with beds where the top of the mattress is between 30cm and 66cm measured from the floor.

    We always recommend using a new mattress for each baby. Only use a genuine Bednest branded mattress available on this website.

    We also recommend replacing the fabric sides. We are the only source for these in the U.K. 

    Make sure it has the 2 x attachment straps to secure it to your bed. You can order straps from us. 

    Check the stand for any damage or cracks. Do not use a damaged stand.

    Check it has the latest User Guide. You can download a copy on this website elewhere in the FAQ. 

    Always follow the safety instructions in the User Guide and if the crib does not fit your bed do not use. 

    If you have any doubt about the safety of the second-hand crib do not buy it or use it.

     
  • Do you only ship to UK addreses?

    Yes. 

  • Do you sell new cribs or offer the crib hire service?

    Sorry we no longer sell new cribs nor are we offering the hire service.

    We do supply mattresses, fabric sides, fitted sheets, carry bags and attachment straps in the UK. 

    Bednest Ltd is approved by the FCA for consumer hire and we will be requesting a cancellation of this to be effective once the existing current hire contracts come to an end. 

  • How soon can it be delivered?

    We can usually deliver within 7 working days from receipt of an order. Sometimes it’s quicker; sometimes a bit longer.

    Mattress packages and mattresses are sent using a tracked sevice provided by DPD. You will receive a text from DPD once they’ve collected your order .... plus another with a one hour delivery slot.

    Fabric sides, sheets and attachment straps are posted by Royal Mail - you will not receive an email and the delivery is not tracked. 

    We normally suggest having delivery about 2 weeks before your due date.

    Place your order here

     

  • I bought my crib in Australia - who should I contact with questions?

    Please contact the retailer you bought from in Australia.

  • Where can I download the latest User Guides in English and a selection of other languages?

    You can download the latest User Guides in a selection of languages:

     

    English  here.

    Dutch / Nederlands here.

    French / Français here.

    German / Deutsche here.

    Italian / Italiano here.

    Spanish / Español here.

     

     


     

  • Why can’t I see any products on the shop page?

    That usually means that our website thinks you are not in the UK.

     

    If you are in the UK .....

     

    Try from a different device or location 

    Switch between Safari and Chrome

    Switch between home broadband and a mobile network

     

     

  • What is the weight of the Bednest?

    The crib alone weighs approx 7.5kg. The complete Bednest with its stand weighs approx 14kg.  Packed in the shipping box it weighs approx 19kg.

     

    You can find out more - including dimensions here

  • Can I return items for a refund if not suitable?

    REFUNDS AND CANCELLATIONS 

     

    Fabrics / mattresses are delivered ‘sealed for hygiene’ so it is important that you make sure they suitable for your crib before opened as refunds cannot be given if the seal is broken. This does not apply where there is a manufacturing fault.

     

    You have the right to cancel for a full refund from when the order is placed and up to 14 days from when the item is delivered to you. You then have up to 14 days to return the item unopened and in its original packaging to us. You must pay the return postage / courier costs. This will be refunded to you in cases where the item is found to be faulty. The method of return must provide a proof of delivery. 

     

     

  • How long can I use the Bednest?

    Stop using the Bednest when your baby begins to sit up or kneel unaided or push up on their hands or pull themself up. The maximum recommended baby weight is 10kg / 22 pounds. 

    This is at around six months - but each baby is unique.

    Full details in the User Guide here

     

  • Do you sell fitted sheets designed for the Bednest mattress?

    Yes. We sell 2 types ..... 100% organic cotton and 65% cotton / 35% polyester. They are both fitted sheets and are available online on this website.

  • What size mattress does the Bednest take?

    Length 83cm x width 37.5cm x maximum thickness 4cm. 

    Some companies offer mattresses for the Bednest. These are not approved by Bednest as they are often 81cm meaning there is an extra 0.5cm gap each end. They may also be deeper and exceed the MAX line printed on the end panel of the Bednest.

     

    IMPORTANT: ONLY USE A BEDNEST MATTRESS IN THE BEDNEST. THESE CAN BE BOUGHT AS PART OF A PACKAGE WITH NEW FABRIC SIDES AND SHEETS IN OUR SHOP PAGE. 

    DO NOT DO ANYTHING TO THE MATTRESS THAT INCREASES THE TOP OF THE SLEEP SURFACE / MATTRESS HEIGHT ABOVE THE MAX SLEEP LINE PRINTED ON THE INSIDE OF THE CRIB END PANEL.

    There’s more information on dimensions  here 

  • Can I use a cot bumper?

    Cot bumpers or other padding or toys are not recommended to be used with the Bednest as they can be a smothering risk. Do not add any padding around the edge of the mattress as it may act as a step/ramp up the sides.

    They also reduce sleeping space and can impede airflow.

    More information in the User Guide here

  • Is it possible to use a baby respiratory monitor with a sensor pad under the mattress?

    Nothing should be placed under the mattress that may increase the sleep surface height of the mattress above the MAX line label affixed to the inside end panel. IMPORTANT: The sleep surface means the surface your baby sleeps on - so don't add anything under or over the mattress that increases the sleep surface above the MAX line.

    Some sensors may pick up any movement from the adult bed when the crib is attached to the adult bed and therefore may not give an accurate reading in this mode. As a consequence it is not advised to use one unless the crib is free-standing and at least 30cm away from the parent's bed. IMPORTANT: As with any crib, make sure both the sides are fully up and secure if the crib is used away from your bed.

    THE MAKER OF ANGELCARE MONITORS SAY THEIR SENSOR PADS SHOULD NOT BE USED IN ANY BEDSIDE CRIB UNLESS THE CRIB IS USED FREESTANDING  AT LEAST 30CM AWAY FROM THE PARENT'S BED. 

    If you have any doubt or concern or need more information on when to use the pad, please ask your questions directly to the manaufacturer or supplier of the sensor pad before you attempt to use it.

  • Can I use any mattress I choose or an additional mattress in the Bednest?

    No. You should only use one of the mattresses we supply. They are designed to be the correct length, width and depth.

    Never use a mattress that exceeds the height of the MAX line printed at the end the Bednest as this will reduce the height of the sides.

    NEVER USE A SLEEPYHEAD OR COCOONABABY OR SIMILAR INSIDE THE BEDNEST AS THEY ARE TOO HIGH AND WILL REDUCE THE HEIGHTS OF THE SIDE PANELS OF THE BEDNEST TO DANGEROUS LEVELS. 

    NEVER USE WEDGES UNDER THE MATTRESS AS THESE WILL REDUCE THE HEIGHTS OF THE SIDE PANEL

    More information in the User Guide here

  • Can I put a wedge under the mattress?

    NO. This will increase the sleep surface height and reduce the height of the side panels.

     

    For more information please refer to the User Guide here 

  • What if I need to change the delivery date?

    We dispatch your order within a few days of receipt. We use the post for sheets, fabric sides and small items. We generally use a courier for mattresses. Sorry we cannot change delivery dates after receipt of an order. 

    We cannot give an exact delivery date when an order is placed. It will be delivered in approximately 3-7 working days. 

  • Is it OK to leave the side down if I am not able to observe and attend to baby?

    Whenever the side panel is not fully raised and secured you must be in a position to supervise your baby. This means you need to be able to observe and attend to your baby.

    Opening the side panel by your bed makes it easy to bring baby into your bed for care, comfort and feeding. It is then easy to return baby to the crib without lifting over a high side. 

    When it's time for you to go to sleep, simply raise the side panel and secure it at the top. It is secured silently so it won't disturb your baby. You can still see through the transparent mesh side panel. For nighttime feeds, simply open the side, no need to leave your bed. 

    IF YOU ARE GOING TO GO TO SLEEP PLEASE ENSURE THE SIDE PANELS ARE FULLY RAISED AND SECURED. YOU CANNOT SUPERVISE WHILST ASLEEP.

    Never leave the sides open when the crib is not attached to the bed / used free-standing.

    PLEASE NOTE: As a precaution Bednests supplied by us after November 2015 no longer have a half-folding side panel. If you have a half-folding side panel it should be updated with a simple free modification kit. See here.

  • Do I need to keep the box the rented Bednest came in?

    Yes. You will need to repack the Bednest into the box to return the Bednest to us at the end of your rental.

  • I can't locate the screw holes for the modification kit. What should I do?

    Please contact us so we can assist. Enquiries@bednest.com

  • What should I do if I have the older design Bednest with a half-fold side?
    Older Bednests that have a half-folding side pose a risk of a baby getting its neck over the side resulting in rapid death or injury.  IMMEDIATELY STOP USING THE BEDNEST IF IT HAS A FOLDING PANEL CAPABLE OF BEING LEFT IN THE HALF-RAISED POSITION. 
     
    Click here for full details of this and to request a modification kit if you own a Bednest which has not yet been modified to prevent it from being capable of being left in the half-folded position.
     
    Please note: All Bednests manufactured and rented after November 2015 have been modified already and therefore all current and new orders are not affected.